What We Collect and Why We Collect It
When you register, we collect your name, email address, phone number and account credentials. When you fund your account using bKash, Nagad or Rocket, we log the transaction reference and wallet number to verify the deposit and match it to your account — we do not
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store your full mobile banking PIN or password at any point. We also collect device and session data such as your browser type and IP address to keep your account secure and detect unauthorised access attempts. If you contact our support team, the conversation record is
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retained so we can follow up accurately. We use this data only to operate your account, process your payments, handle support queries and meet any obligations that apply in your eligible region. We do not sell your personal data to third parties. Cookies placed on your
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browser help us remember your session and your preferred language setting — you can manage cookie preferences through your browser settings. Data retention periods vary by data type and jurisdiction. Where local law requires us to hold records for a defined period, we follow that requirement.
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You always have the right to ask what data we hold about you.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.